Shop Policy - Terms Of Use
OVERVIEW
By accessing and using our Service, you declare to be of legal age in your state or country of residence, you declare to have the legal authority to agree with our terms. It is not possible to access and use our Service if it is illegal in the state or country of your residence based on their rules. By accessing our Service, you accept our Cookie Policy, our Privacy Policy and our Shop Policy & Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in our Cookies & Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Terms of Use. Whether or not you register or create any kind of account with us, our policies applies to all users of the website and the Service.
The Company reserves the right to change or add to our Cookies Policy, Privacy Policy and our Terms of Use at any time. If we decide to change our policies, we will post these changes on this website so that you are always aware of what our terms of use are, what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service. By accessing our Service, you automatically agree to our Cookie Policy, our Privacy Policy and our Terms of Use. It is your sole responsibility to check this website from time to time to view any such changes to the terms of our Cookies & Privacy Policy and our Terms of Use. If you do not agree to any changes, if and when such changes may be made to this website's Cookies & Privacy Policies and Terms of Use, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification of any changes, but it is not mandatory on our end to inform you, it is your sole responsibility to keep updated on all our policies.
Prohibited Usage: You can not use our Service and our products for illegal actions or actions non authorized by the Service. It's illegal to use our site for: (a) illegal actions; (b) soliciting others in performing illegal actions; (c) violate any regulations, norms, laws or decrees of any town, county, state, province, federation or any international country; (d) violate our intellectual property or the intellectual property of others; (e) molest, abuse, insult, damage, defamation, salnder, denigration, intimidation o discriminate on the base of sex, sexual orientation, religion, ethnicity, age, origin, nationality, disability; (f) provide false or misleading information; (g) uploading or transmitting malwares or any type of damaging code that could harm our Service, or any correlated action, or third party involved with our Service; (h) to illegally collect and share personal informations of users of our Service; (i) for spam, phishing, pharm, pretesto, spider, crawl o scraping; (j) any obscene or immoral action; (k) We reserve the right to interrupt our Service with any person or website that violates any of these prohibited uses.
By accessing and using our Service, you declare to be of legal age in your state or country of residence, you declare to have the legal authority to agree with our terms. It is not possible to access and use our Service if it is illegal in the state or country of your residence based on their rules. By accessing our Service, you accept our Cookie Policy, our Privacy Policy and our Shop Policy & Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in our Cookies & Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Terms of Use. Whether or not you register or create any kind of account with us, our policies applies to all users of the website and the Service.
The Company reserves the right to change or add to our Cookies Policy, Privacy Policy and our Terms of Use at any time. If we decide to change our policies, we will post these changes on this website so that you are always aware of what our terms of use are, what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service. By accessing our Service, you automatically agree to our Cookie Policy, our Privacy Policy and our Terms of Use. It is your sole responsibility to check this website from time to time to view any such changes to the terms of our Cookies & Privacy Policy and our Terms of Use. If you do not agree to any changes, if and when such changes may be made to this website's Cookies & Privacy Policies and Terms of Use, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification of any changes, but it is not mandatory on our end to inform you, it is your sole responsibility to keep updated on all our policies.
Prohibited Usage: You can not use our Service and our products for illegal actions or actions non authorized by the Service. It's illegal to use our site for: (a) illegal actions; (b) soliciting others in performing illegal actions; (c) violate any regulations, norms, laws or decrees of any town, county, state, province, federation or any international country; (d) violate our intellectual property or the intellectual property of others; (e) molest, abuse, insult, damage, defamation, salnder, denigration, intimidation o discriminate on the base of sex, sexual orientation, religion, ethnicity, age, origin, nationality, disability; (f) provide false or misleading information; (g) uploading or transmitting malwares or any type of damaging code that could harm our Service, or any correlated action, or third party involved with our Service; (h) to illegally collect and share personal informations of users of our Service; (i) for spam, phishing, pharm, pretesto, spider, crawl o scraping; (j) any obscene or immoral action; (k) We reserve the right to interrupt our Service with any person or website that violates any of these prohibited uses.
GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service at any time, to anybody for any reason that we see fit.
You understand that your information may be shared with other third parties. For example, your address for shipping purposes, or for tax and accounting purposes. You can visit our Privacy Policy for more insight on the matter.
You accept to not reproduce, duplicate, copy, resell or misuse any part of our Service.
We reserve the right to refuse service at any time, to anybody for any reason that we see fit.
You understand that your information may be shared with other third parties. For example, your address for shipping purposes, or for tax and accounting purposes. You can visit our Privacy Policy for more insight on the matter.
You accept to not reproduce, duplicate, copy, resell or misuse any part of our Service.
CHANGES IN THE SERVICE AND PRICES
Our products and prices are subjected to changes without notice. We reserve the right to change, at any moment and without notice, our prices, change our prodcuts or interrupt our service. We are not responsible to you or a third party for any changes or Service interruption.
Our products and prices are subjected to changes without notice. We reserve the right to change, at any moment and without notice, our prices, change our prodcuts or interrupt our service. We are not responsible to you or a third party for any changes or Service interruption.
ACCURACY OF INVOICING AND CHECKOUT INFORMATION
We reserve the right to refuse any order that we receive. we can, at our discretion, limit or cancel the quantities bought, per person or per order. These restrictions can include orders made by the same person or with the same account, or with the same credit card, or orders with the same address for shipping or invoicing. We reserve the right to limit or forbid the orders coming from what we suspect might be a reseller or distributor.
You agree to only supply only correct and updated information in your account and at checkout when completing an order. You agree to promptly update your account and other informations, including your email address, you credit card/payment details, so that we can complete your order in the best way possible and if necessary, contact you.
We reserve the right to refuse any order that we receive. we can, at our discretion, limit or cancel the quantities bought, per person or per order. These restrictions can include orders made by the same person or with the same account, or with the same credit card, or orders with the same address for shipping or invoicing. We reserve the right to limit or forbid the orders coming from what we suspect might be a reseller or distributor.
You agree to only supply only correct and updated information in your account and at checkout when completing an order. You agree to promptly update your account and other informations, including your email address, you credit card/payment details, so that we can complete your order in the best way possible and if necessary, contact you.
COMMENTS, REVIEWS AND OTHER TYPES OF FEEDBACK
If by our demand, or without our demand, you send us creative ideas, suggestions, propositions, plans, via email, contact or review box, online message (collectively called ''comments''), you accept that at any moment, without limitation, we can change, publish, distribute, copy, translate and use it with any means. We will not have any duty to maintain reserved any or the comment, pay you a fee or compensation, or answer you. We can (even if not mandatory), monitor, change or remove any of the content that we determine might be inappropriate, illegal, offensive, that violate our terms of use or the intellectual property of anybody. You agree that your comments do not violate any third party rights, including copyright, privacy, property or any personal data. You also agree that your comments will not contain any diffamatory, inappropriate, offensive or illegal material, nor will contains any malwares of damaging codes that will influence us, third party websites or other users of the Service. You agree that you can not use or submit any false information, false email adress or invoicing and shipping address. You agree that you can not pretend to be another person or steal their identity. You are the sole person accountable for what you comment or for any information that you provide us with. We do not take any responsibility for your actions, comments or information submitted by you or any third part.
If by our demand, or without our demand, you send us creative ideas, suggestions, propositions, plans, via email, contact or review box, online message (collectively called ''comments''), you accept that at any moment, without limitation, we can change, publish, distribute, copy, translate and use it with any means. We will not have any duty to maintain reserved any or the comment, pay you a fee or compensation, or answer you. We can (even if not mandatory), monitor, change or remove any of the content that we determine might be inappropriate, illegal, offensive, that violate our terms of use or the intellectual property of anybody. You agree that your comments do not violate any third party rights, including copyright, privacy, property or any personal data. You also agree that your comments will not contain any diffamatory, inappropriate, offensive or illegal material, nor will contains any malwares of damaging codes that will influence us, third party websites or other users of the Service. You agree that you can not use or submit any false information, false email adress or invoicing and shipping address. You agree that you can not pretend to be another person or steal their identity. You are the sole person accountable for what you comment or for any information that you provide us with. We do not take any responsibility for your actions, comments or information submitted by you or any third part.
PERSONAL INFORMATION
All the information submitted to our website are subjected to our Cookies and Privacy Policy. To read it, click HERE or down below at the end of every page on this website on the 'Cookies Policy and Privacy Policy' button.
All the information submitted to our website are subjected to our Cookies and Privacy Policy. To read it, click HERE or down below at the end of every page on this website on the 'Cookies Policy and Privacy Policy' button.
COOKIES, GDPR AND PRIVACY POLICY
You can inform yourself on my Cookie Policy, Privacy Policy and how my website works HERE.
You can inform yourself on my Cookie Policy, Privacy Policy and how my website works HERE.
COMMERCIAL TERMS AND CONDITIONS
When you make a purchase in our shop, you agree that: 1) you are responsible of the products you choose, the way that it is shown 2) you are making a legal and binding agreement for the purchase of our products and that you commit to fully and correclty complete the order procedure of checkout.
When you make a purchase in our shop, you agree that: 1) you are responsible of the products you choose, the way that it is shown 2) you are making a legal and binding agreement for the purchase of our products and that you commit to fully and correclty complete the order procedure of checkout.
CURRENT APPLYING LAW AND DISPUTE RESOLUTION
Our terms, our rights, our resolutions, controversies and disputes are all regulated and applied following the current laws in force in Italy.
LIMITATION OF LIABILITY: In the maximum measure allowed by the current laws in Italy, we 'Giulia Pezzali' are not responsible or liable for any damage tangible, intangible, indirect, accidental, special, coincidental, as a consequence of the use of our Service. In the maximum measure allowed by the current laws in Italy, we 'Giulia Pezzali' are not responsible or liable for: 1) errors or inaccuracy of our content 2) personal, physical damage of any nature as a consequence of the use of our Service 3) any access or use of our Server service by any person who is not granted permission.
SEPARABILITY: In case any of these terms or dispositions will be reputed illegal or not abiding by Italian laws, these terms and dispositions, will be still applied in the maximum measure consented by law.
Our terms, our rights, our resolutions, controversies and disputes are all regulated and applied following the current laws in force in Italy.
LIMITATION OF LIABILITY: In the maximum measure allowed by the current laws in Italy, we 'Giulia Pezzali' are not responsible or liable for any damage tangible, intangible, indirect, accidental, special, coincidental, as a consequence of the use of our Service. In the maximum measure allowed by the current laws in Italy, we 'Giulia Pezzali' are not responsible or liable for: 1) errors or inaccuracy of our content 2) personal, physical damage of any nature as a consequence of the use of our Service 3) any access or use of our Server service by any person who is not granted permission.
SEPARABILITY: In case any of these terms or dispositions will be reputed illegal or not abiding by Italian laws, these terms and dispositions, will be still applied in the maximum measure consented by law.
RETURN POLICY & REFUND
Every piece is unique and hand made, I make a few pieces each year in collection 'batches'. Please know your size and your budget before ordering my jewelry, if you have any doubt, always feel free to message me and I'll be happy to assist you. To avoid the need for refunds or exchanges, PLEASE read shop listings very carefully and look at the photos, I always try to be as precise as possible. If there was a mistake on my end, please contact me and we can discuss the best option. My goal is to satisfy all of my customers.
Of course, all orders are subject to EU E-commerce policies. Therefore, you have the possibility of asking for an order cancellation, if the order hasn't shipped yet (except for custom items and items on sale). Or you can ask for a return & refund (except for custom items or items on sale) up to 14 days after receiving your parcel. You will be able to receive a full refund (except for custom items or items on sale) after I receive back the item you purchased (any cost of shipping for sending it back will be at your charge). Please message me before returning an item so I can organize everything in the best way possible.
Please familiarize yourself with European e-commerce policy, or message me for further info/explanation.
Every piece is unique and hand made, I make a few pieces each year in collection 'batches'. Please know your size and your budget before ordering my jewelry, if you have any doubt, always feel free to message me and I'll be happy to assist you. To avoid the need for refunds or exchanges, PLEASE read shop listings very carefully and look at the photos, I always try to be as precise as possible. If there was a mistake on my end, please contact me and we can discuss the best option. My goal is to satisfy all of my customers.
Of course, all orders are subject to EU E-commerce policies. Therefore, you have the possibility of asking for an order cancellation, if the order hasn't shipped yet (except for custom items and items on sale). Or you can ask for a return & refund (except for custom items or items on sale) up to 14 days after receiving your parcel. You will be able to receive a full refund (except for custom items or items on sale) after I receive back the item you purchased (any cost of shipping for sending it back will be at your charge). Please message me before returning an item so I can organize everything in the best way possible.
Please familiarize yourself with European e-commerce policy, or message me for further info/explanation.
E-AMILS AND COMMERCIAL CONTENT
By using this Service and accessing our website, you automatically agrre to receive messages and promotional content by mail, by e-mail or with any other form of contact that you provided us with while using our Service (including your phone number for calls or text messages). If you do not desire to receive these comunications or promotional material and content, we urge you to comunicate it to us at any time.
By using this Service and accessing our website, you automatically agrre to receive messages and promotional content by mail, by e-mail or with any other form of contact that you provided us with while using our Service (including your phone number for calls or text messages). If you do not desire to receive these comunications or promotional material and content, we urge you to comunicate it to us at any time.
SHIPPING
UK SHIPPING: I can only ship to the UK orders of value of €170 or more. When checking out, shipping prices will be normal only if you have more than 170€ in your cart.
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Every order is shipped in 4-5 business days, except for 'Made on order' and 'Finished in Buyer size' items
To ship within Italy, I use Posta1 of Poste Italiane or Raccomandata (depending on what you choose). The option for private courrier is also available. Orders usually take from 1 to 5 business days to arrive. While for all other countries I ship with Poste Italiane International Priority Shipping (tracked or not tracked, depending on what you choose) and they take up to 14-30 business days (but it could vary depending on the country). I also have available the option of private courrier (DHL-UPS-Fedex). VERY IMPORTANT: Sometimes orders take longer to arrive (holidays, busy periods or weather problems), before taking any action, please contact me, so I can look into it and investigate and work a solution that satisfy the both of us. If you are concerned with an item arriving within a specific date, please email me before purchasing and we can organize the shipping.
Standard shipping does not include a tracking code. If you would like to add one, remember to choose it at the checkout. Take in mind, that unfortunately, certain countries do not update their tracking codes once they reach their borders (Canda for example) I have no power over it, so always consider this risk. If you'd like to avoid this, please message me before ordering, and we can see wthat other Courrier options there are for your country.
For some countries and parcels, it may be required a signature upon delivery or the presence of someone at home, unfortunately this is out of my control. If you do not want to have signature upon delivery, please state it when ordering an item. It will be sent with a lower class of shipping, to which you take full responsibility for longer time of transport to you and for no tracking info.
If you are not in Italy, please be aware of your country's policies and customs fees before purchasing.
If your package is being late at arriving, unfortunately, after I send it and give it to the shipping agent, it is difficult for me to track it down, but I'll do everything in my power to help you track it or find a solution together depending on the situation. Always message me for any doubt.
UK SHIPPING: I can only ship to the UK orders of value of €170 or more. When checking out, shipping prices will be normal only if you have more than 170€ in your cart.
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Every order is shipped in 4-5 business days, except for 'Made on order' and 'Finished in Buyer size' items
To ship within Italy, I use Posta1 of Poste Italiane or Raccomandata (depending on what you choose). The option for private courrier is also available. Orders usually take from 1 to 5 business days to arrive. While for all other countries I ship with Poste Italiane International Priority Shipping (tracked or not tracked, depending on what you choose) and they take up to 14-30 business days (but it could vary depending on the country). I also have available the option of private courrier (DHL-UPS-Fedex). VERY IMPORTANT: Sometimes orders take longer to arrive (holidays, busy periods or weather problems), before taking any action, please contact me, so I can look into it and investigate and work a solution that satisfy the both of us. If you are concerned with an item arriving within a specific date, please email me before purchasing and we can organize the shipping.
Standard shipping does not include a tracking code. If you would like to add one, remember to choose it at the checkout. Take in mind, that unfortunately, certain countries do not update their tracking codes once they reach their borders (Canda for example) I have no power over it, so always consider this risk. If you'd like to avoid this, please message me before ordering, and we can see wthat other Courrier options there are for your country.
For some countries and parcels, it may be required a signature upon delivery or the presence of someone at home, unfortunately this is out of my control. If you do not want to have signature upon delivery, please state it when ordering an item. It will be sent with a lower class of shipping, to which you take full responsibility for longer time of transport to you and for no tracking info.
If you are not in Italy, please be aware of your country's policies and customs fees before purchasing.
If your package is being late at arriving, unfortunately, after I send it and give it to the shipping agent, it is difficult for me to track it down, but I'll do everything in my power to help you track it or find a solution together depending on the situation. Always message me for any doubt.
PAYMENT
In my shop you can pay via Paypal or Stripe, whom accepts all major credit cards, Apple and Android pay. You don't have a Paypal or Stripe account? Don't worry, they have an option when checking out that gives you the ability to pay with a credit card without an account as well.
Every order comes with a receipt of purchase. Please state it in the order if you do not want to have the price included in you receipt's order (for example: in case of a gift sent directly to the recipient). This option is only available for countries in the European Union.
In my shop you can pay via Paypal or Stripe, whom accepts all major credit cards, Apple and Android pay. You don't have a Paypal or Stripe account? Don't worry, they have an option when checking out that gives you the ability to pay with a credit card without an account as well.
Every order comes with a receipt of purchase. Please state it in the order if you do not want to have the price included in you receipt's order (for example: in case of a gift sent directly to the recipient). This option is only available for countries in the European Union.
PAYMENT PLANS
I currently do not offer payment plans.
I currently do not offer payment plans.
CONTACT INFORMATION
Any questions regarding my terms and conditions must be sent directly to my email [email protected] or my PEC Address [email protected] (last email adress only for accounting, business related questions if possible).
Any questions regarding my terms and conditions must be sent directly to my email [email protected] or my PEC Address [email protected] (last email adress only for accounting, business related questions if possible).